The pandemic, and the ever-changing guidance for social interaction, has led to rapid changes in people’s behaviour. While falling revenues make it tempting to cut budgets, reduce activity and save money, some businesses have seen opportunity in the chaos. Changing behaviour is always a business opportunity, if you know about it and can move fast in response. Here are three options to consider.

+  Process and service innovation

Enforced change doesn’t have to be for the worse. Read More

Thought leadership | October 2020

How much of the change that’s been forced on us by the pandemic will stick? What can businesses learn from it? The best way to answer that is to understand what makes people change their habits. Knowing that, businesses can enact change for mutual benefit without waiting for a crisis.

The BBC reported the case of a fish and chip shop which had offered a click and collect service for years to get people to pre-order, Read More

Thought leadership | August 2020

Innovation. Should you fail fast, or never give up? How can you tell a good idea, not yet solved, from a hopeless one? Elizabeth Holmes of Theranos never gave up. She named her invention the Edison, in honour of the American inventor of the lightbulb, Thomas Edison. He supposedly said, “I haven’t failed, I’ve found 10,000 ways it doesn’t work.”

Holmes’s company was reported to be worth $10 billion by 2013 and she was a paper billionaire. Read More


This week Coca Cola announced the launch of Coca Cola Energy. If you feel like you’ve heard this before, perhaps at some point in the last 32 years you’ve stumbled across Red Bull. Yep, it’s taken Coca Cola 32 years to launch their response to Red Bull, although they distribute Monster, in which The Coca Cola Company has a minority stake. Now they’re finally doing it for themselves, you might have expected something rather more inspiring. Read More

Thought leadership | April 2019

“There were two Santas at school today,” said my five-year-old. She was just coming to the end of her first term at school. My pleasure in hearing Santa had come calling was rather tempered by finding out there were two of the old fellas. How could they mess up so badly? They’ve ruined it for all those children. What do I tell her now? Before I could collect my horrified thoughts, she piped up again. Read More

Thought leadership | December 2016

Disruptive innovation seems easy for start-ups and feels threatening and difficult for established businesses. But they can do it too. Here are five guiding principles to help you.

First, think of being disruptive as an outcome, not a strategy. It’s rarely an end in itself. No, not even for Uber. I’m sure their funding pitch talked about being disruptive but the essence of the idea was using mobile technology to match capacity with demand in real time. Read More

Thought leadership | November 2016

“It ain’t what you don’t know that gets you into trouble. It’s what you know for sure that just ain’t so.”

Mark Twain, writer Read More

Quotes | October 2016

As you came through airport security this summer, did you pop one of those smiley faces as you scooped up your bags and swung past towards your departure gate? The company behind them, HappyOrNot, says that using faces rather than numerical scores increases positive ratings. That seems appealing. But it misses the point. Positive ratings are over-rated.

There’s a host of reasons for low scores, from ad hoc operational failures through to structural factors that are slow or costly to change, Read More

Thought leadership | September 2016

“Creativity is not a talent. It’s a way of operating.”

John Cleese, comedy genius Read More

Quotes | May 2016

“If you obey all the rules, you miss all the fun.”

Katharine Hepburn Read More

Quotes | July 2015