A friend, let’s call him Alan, confessed to me that, through a combination of devotion to Nick Cave and a senior moment, he had pre-ordered a new Nick Cave album on Amazon twice, three months apart. Realising his mistake when two CDs arrived separately, he contacted Amazon to arrange for a return and a refund. Their response: we understand how these things happen. Don’t bother to return it, we’ll credit your account anyway.

Now imagine some other possible responses. Read More

Thought leadership | March 2014

“Games are won by players who focus on the playing field – not by those whose eyes are glued to the scoreboard.”

Warren Buffett, aka the Sage of Omaha Read More

Quotes | March 2014