A friend, let’s call him Alan, confessed to me that, through a combination of devotion to Nick Cave and a senior moment, he had pre-ordered a new Nick Cave album on Amazon twice, three months apart. Realising his mistake when two CDs arrived separately, he contacted Amazon to arrange for a return and a refund. Their response: we understand how these things happen. Don’t bother to return it, we’ll credit your account anyway.
Now imagine some other possible responses. Read More
“Games are won by players who focus on the playing field – not by those whose eyes are glued to the scoreboard.”
Warren Buffett, aka the Sage of Omaha Read More